![]() ![]() Shep HykenĬreated by customer service speaker and best-selling author Shep Hyken, this site provides you with top customer service advice for the contact centre and much further afield. Interesting features on this site include original webinars and white papers, a number of useful resources including slide decks, as well as a page publicising in-house events. ![]() Here, Martin has a platform to write expert blogs, as well as promote how he can help businesses in the customer engagement industry through masterclasses, mentoring etc. This is the website of Martin Hill Wilson, an independent consultant who has an impressive record in customer engagement strategy and implementation. Interesting features that have not been mentioned above include occasional webinars and articles, as well as worldwide event information. Whilst some of its offerings haven’t been updated in a significant amount of time (for example, its most recent podcast was three years ago), there is a lot of variety in its content. Call Center Week Digitalįormerly, Call Centre Week Digital provides its members with an executive report every three months, access to presentations, product demos and more. Interesting features on this site include a tip of the day, an events page for the worldwide contact centre industry, and a jobs page featuring opportunities from all around the globe. The densely packed design of the site makes navigation difficult, but those with time to explore can soon find a network of useful forums and advice groups. This website comes in several different editions, depending on where you are in the world. Interesting features include transcripts of interviews with industry experts, e-books that are available to download and a latest news feed, covering areas such as Customer Relationship Management, Customer Experience Management and Social Business. These blogs include content from customer service and experience experts Shep Hyken, Colin Shaw and Steve DiGioia, who you may recognise from posts on Call Centre Helper. Whilst there is not much in the way of media variety on the site, there are a number of interesting written articles, columns and blogs available. Interesting features on the site include stat attacks (to keep up to date with some of the figures from the customer service world), blog posts and a “discuss” forum. It also frequently touches upon topics including boosting the customer experience and the customer journey, which interest many. This site doesn’t exactly hinge on contact centre specifics, but it can provide interesting tips for marketing, sales and service professionals. Interesting features on the site include information on their annual Customer Engagement Summit, news regarding their own “Engage Awards” and a video section. Whilst it doesn’t exactly provide you with the latest contact centre news, day-by-day, it does allow you to view some interesting video content and keep updated on the latest contact centre conferences. Engage CustomerĮngage Customer is a good place to visit for information involving customer engagement strategy in the contact centre. Interesting features include contact centre training resources, as well as voting polls and on-site Twitter and Facebook feeds. ![]() Also, ICMI as a company has been running for an exemplary 30 years, the longest out of any business on this list. Here is our run-down of the top ten sites in the world of contact centres for you to visit on the web.ĭespite being low on original articles and news stories, ICMI is unique in providing you with a catalogue of training resources, creating original events and offering contact centre consulting. When one considers that these two things can also be easily remedied through hardware and software upgrades and updates, the possibility of a viable and profitable business becomes closer to a reality.Struggling to find any information for your chosen contact centre topic? Well, of course you visit Call Centre Helper! But what else is out there? When dealing with an Internet call center, the only constraints are technology- and software-related. Whereas physical landlines and cables once anchored call centers to a specific location, Internet call centers' use of Voice over Internet Protocol ( VoIP) allows business owners to literally set up shop anywhere they please. This is because call centers are usually solutions that are hosted on the Web. Internet call centers can give a business owner many advantages over competition.Īn Internet call center may be run from anywhere. Location, costs and employee demographics are some the things that make an Internet call center very different from its traditional counterpart. Internet call centers work like traditional call centers, except with a few main differences. An Internet call center is a solution for businesses who wish to virtually operate a call center-like operation. ![]()
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